Privacy Policy

Effective Date: July 29, 2025

Flora Care Home Health Services LLC, doing business as Floracare, respects your privacy and is committed to protecting your personal, medical, and digital information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information—both in person and online—according to all applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By using our services or visiting our website at www.floracarehealth.com, you consent to the terms outlined below.

1. Information We Collect

We may collect and retain the following types of information:

Personal Information:

  • Full name, date of birth, mailing address
  • Phone numbers and email addresses
  • Medicaid ID, Social Security number (only as required for services)
  • Emergency contact information
  • Employment history or caregiver application data (if applying for a position)

Health Information (PHI):

  • Medical history and care-related information necessary to deliver Consumer Directed Services (CDS)
  • Insurance information and service eligibility details
  • Authorized representative documentation (if applicable)

Website and Technical Information:

  • IP address, browser type, device type, and website usage data
  • Submitted forms, inquiries, or job applications through www.floracarehealth.com
  • Cookies and tracking technology for user experience and analytics

2. How We Use Your Information

We use your information only for purposes directly related to care, communication, and business operations, including:

  • Providing and coordinating home care services
  • Contacting you via text, phone, or email regarding your care, appointments, or service status
  • Verifying eligibility for Medicaid-funded services
  • Complying with required audits, documentation, and regulatory standards
  • Processing employment applications and communicating with job applicants
  • Improving service delivery and website functionality

3. Communications, Emails & Text Messages

By providing your contact information, you consent to receive service-related communications by email, phone call, or SMS/text message.

You may opt out at any time by:

Please note that opting out may impact our ability to communicate with you regarding your care or services.

4. HIPAA Compliance & Health Privacy

Floracare strictly follows HIPAA regulations and state privacy laws. We protect your Protected Health Information (PHI) using physical, administrative, and digital safeguards.

All employees and agents receive HIPAA training and are bound by confidentiality agreements.

PHI may only be used or disclosed:

  • To coordinate or provide services
  • For billing, audits, or government-required reporting
  • When authorized in writing by you or your legal representative
  • As required by law or in case of emergency

We will never sell or disclose your health or personal information for marketing purposes.

5. Website Privacy and Cookies

When you visit www.floracarehealth.com, we may collect certain non-personal technical data automatically, such as:

  • Browser/device type, pages visited, time spent on the site
  • IP address and referring URLs
  • Cookies and similar technologies to improve functionality and measure site performance

Cookies do not collect personal health information. You may disable cookies in your browser, but some site features may not function as intended.

6. Online Forms & Submissions

If you fill out a form on our website—whether to request services, apply for employment, or contact us—you are voluntarily providing personal information.

We use secure platforms to collect and store this data and will only use it to fulfill your request. Your data will never be sold or shared with outside marketing companies.

7. Children's Privacy

Our website and services are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware of such data, we will delete it immediately.

8. Your Rights

You have the right to:

  • Access, review, or request corrections to your records
  • Receive a copy of our full Notice of Privacy Practices
  • Request restrictions on how your information is used
  • File a complaint if you believe your rights were violated

To exercise these rights, please contact our Privacy Officer:
Email: office@becausefloracares.com

Phone: (314) 376-4488

9. Limitation of Liability

While Floracare takes all reasonable steps to protect your information, we are not liable for unauthorized access to data resulting from circumstances beyond our control, such as:

  • Security breaches of third-party platforms used for storage or communication
  • Internet or email interception by external actors
  • Incorrect or incomplete contact information provided by you

By using our services or submitting information via our website, you agree to hold Flora Care Home Health Services LLC, its affiliates, officers, employees, and agents harmless from any damage resulting from unintentional disclosure, data loss, or unauthorized access, except where prohibited by law.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be posted on www.floracarehealth.com, along with the effective date. Continued use of our services or website indicates your acceptance of any changes.

11. Contact Information

If you have questions or concerns about this Privacy Policy, or if you wish to file a complaint, please contact us:

Floracare (Flora Care Home Health Services LLC)

1409 Washington Ave, Ste. 203
St. Louis, MO 63103

Phone: (314) 376-4488

Email: office@becausefloracares.com

Website: www.floracarehealth.com